B to B Companies

BtoB: Business to Business Companies

An international company specialising in business services would like to assess the quality of its range of services.

Partner businesses to PRESENCE in 55 countries participate in approaching the company's agencies and using their services.

To help the agency staff improve their technical knowledge, an online survey is organised at the same time, along with a phone survey.  The results are immediately made available to the staff in the form of  success rates and areas for improvement.

Thanks to this action, the company has successfully identified malfunctions and optimised its level of service: the satisfaction rate of its “business” customers immediately increased.