Point of Sale Mystery Shopping

To perfect how your customers are welcomed across all stores, an international leather goods network organises each quarter a series of  mystery customer visits in more than 20 different countries.

To decide on prioritised areas to be developed, the company positions itself in its sector and with regard to distribution as a whole using the Presence Benchmark ® (database of more than 330,000 mystery customer experiences).

The staff of the best boutiques are highlighted and rewarded.