Customer Satisfaction

A catering chain measures customer satisfaction in each of its restaurants.  Every day of the week PRESENCE hostesses distribute questionnaires to all customers, politely explaining the aim of  the survey.

The organisation of the satisfaction criteria into a hierarchy enables management to implement priority measures immediately.

Since it belongs to the Topo group, PRESENCE assesses your regular, occasional, brand new, lost or complaining customers, to help you understand any malfunctions in customer relations and make the right decisions.