N°1 in Mystery Shopping

PRESENCE is the French leader in Mystery Customer studies with over 100,000 audits per year and a database of more than 330,000 recent customer experiences for you to benchmark yourselves against.

We work in France, in Europe and across the world through our International Shopping Mystery Excellence programme.

Our priority: to design and animate the best tool for you that is 100% operational enabling you to motivate and unite your staff around common values and objectives, in particular to win new  customers and satisfy current customers and develop loyalty.