Objective Evaluations

The assessment chart and scenarios for your operation are made-to-measure according to your organisation and objectives.  

Each stage of Customer Relations is detailed in a series of 100% objective scenarios that give you an homogeneous assessment irrespective of the sales outlet being evaluated or the period defined.

These criteria represent a large range of moments and details that need to be achieved to satisfy your customers.

PRESENCE helps you identify these moments and define priority criteria : from the basics of your trade to criteria that set you apart from your competition. These criteria last over time or are updated according to developments in customer relations in the competitive context.

PRESENCE approves the relevance of each criteria : each one has a real impact on the satisfaction of your customers and can be controlled by your field teams to give you an effective tool.