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Master your process with our mystery shoppers

Master the respect of all your processes

In point of sale

Do your teams systematically offer the loyalty card?

Are your customer promises known and respected by all your employees?

 

On the internet

Does every on-line request receive an answer?

Are your customers' orders 100% compliant?

Do you deliver within the delivery time?

 

By phone or by post

Do the answers provided to your customers respect your brand's charter?

Do your teams keep their call-back promises? Within the promised deadlines?

Control the sale of your products in real time

Your product offer

Are your products present? At the suggested retail price?

Does the product spotlighting meet your requirements?

 

Sales team pitch

Is your sales pitch consistently applied?

Are the recommended key words properly acquired and used?

 

Your competitors

Are your products recommended or rather those of your competitors?

What exactly do your competitors offer?

Extend your factual indicators

- Regarding your customers' opinion

- Regarding feedback from your teams

- Regarding your internal data