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Presence, from program design to action implementation

  • Succeed the management of the customer experience together

    Presence assists you in turning each customer experience into a success story: 

    • Build a tool that is 100% suitable to your brand
    • Offer a precise vision of your performance
    • Put things into perspective with your KPI
    • Detect the best practices
    • Give meaning to your actions
    • Brind a real added-value to your brand

  • Build your tool

    Presence develops a program that is 100% suitable to the experience of your customers by identifying:

     

    • Each key point in your customer's journey: from initial contact to after sales

     

    • Each of the communication channels used by you or your customers: email, telephone, face-to-face, social networks...

  • Bring your results to life

    To help each of your employees integrate the results and get the most from them: the Presence Dynamic Report! 

    • Fun and intuitive custom-made interface
    • Quick reading of the main indicators
    • Highlighting your strengths and areas for improvement
    • Benchmark the best practices in your network and for the competitor

     Your results: accessible 24 hours a day, 7 days a week, 100% secure, custom designed

  • Take action

    To lead your teams toward progress, they need suitable tools and assistance.

    Presence has developped the GENIUS solution:

    • Help your teams define their areas for improvement

    • Lead them to commit to specific objectives

    • Build an action plan inspired by best practices

    • Validate and monitor the implemented actions

    • Show the positive impact of their actions on sales performance
Learn more

Succeed the management of the customer experience together
Learn more

Build your tool
Learn more

Bring your results to life
Learn more

Take action

Presence combines the tools and methods of customer relations to help you turn every customer experience into a success story