PRESENCE has developed a new plug and play tool that gathers the results of your studies and make available to your employees. A real CX platform for your customer experience: My Dynamic Report.
The platform and reports are customised in collaboration with your internal teams to create a Dynamic Report that is adapted to your needs and based on the indicators required to manage your business. It is multilingual, and adopts your colour codes and brand identity, its interface integrates intuitively into your teams' daily work.
Our expert customer experience agency has an IT unit which is entirely dedicated to the development and support of the platform. This technical expertise, combined with our 360° vision, allows us to offer you a scalable software that can be completely redesigned as your customer journey evolves.
Your management teams, area managers and field teams can all benefit from access to this CX application. As the connection is secure and governed by an individual login, you can define the level of access for each of your employees.
The smartphone-compatible responsive application is accessible at any time and accompanies you on a daily basis, from head office to sales outlets. The Dynamic Report is an invaluable tool for your employees and sales managers who regularly travel to the field.
Scores, NPS and verbatim of your Mystery Experience, Customer Feedbacks, results of operational audits or Digital Experience are all immediately accessible thanks to this software centralising the management of your customer experience under a single interface. The Dynamic Report PRESENCE is also a formidable benchmark of the best practices of your network as well as those of your competitors. More complete than a mystery shopper application, Dynamic Report PRESENCE is THE CX platform for your customer experience.
The availability of all these data, charts and KPIs in a dynamic mode guarantees you quick and easy access to hundreds of interactive dashboards, which you can consult online or export in the format of your choice (Excel, PDF). Thanks to the history, you have access to the evolution of your results, can compare periods or quickly visualise recurring alerts. From global results to the individual performance of your points of sale, the Dynamic Report concentrates all the data relating to your customer experience.
The Dynamic Report is a visual tool that facilitates a quick reading of your KPIs thanks to the use of scales and colour codes (established according to your requirements on the recommendations of our expert customer experience agency). Your customised dashboards immediately highlight the points of attention and best practices concerning your customer experience. Our platform analyses your data and makes appropriate recommendations.
The Dynamic Report is an observation tool, but also a management tool. This action-oriented software for customer satisfaction enables your management and your field teams to define action plans and concrete corrective actions. The Dynamic Report thus encourages emulation and the involvement of all your teams for the excellence of your brand and its customer satisfaction.
From building your Dynamic Report platform to the analysis of the results and recommendations for action, PRESENCE will help you define the most suitable monitoring tool for your brand and your customer journey. Contact our agency to define a CX barometer tailored to your company .