PRESENCE Audit is an operational audit carried out within your network by our expert investigators. Our customer experience agency offers to carry out compliance audits in your points of sale in order to evaluate the main vector of your customer experience: your sales network
These compliance audits allow you to carry out an inventory of current procedures in your points of sale in order to diagnose the relevance of these operations, but also their homogeneity with regard to your processes and the operational charter of your brand. In the event of non-compliance with your standards, an audit will enable you to act without delay to re-establish procedures that will ensure the satisfaction and safety of your teams and your customers.
Our experienced auditors, all qualified and regularly trained in operational audits, are at your company's service. As an expert in in-store audits for almost 50 years, PRESENCE has a recognised network of more than 350 auditors, carefully selected for their competence and spread throughout France. These professional investigators are an integral part of our agency of experts in customer satisfaction and mystery visits and are accompanied on a daily basis by our team of supervisors.
Our investigators are locally dispatched to your outlets to conduct a compliance audit based on a precise diagnosis and meticulous evaluation standards. Accustomed to operational audits, these investigators are experienced in complex procedures. Our employees are also chosen for their benevolence towards your teams and for their ability to lead, valuable skills during debriefings with the managers of your outlets.
During an operational audit in your outlets, our expert investigator visits the manager of your outlet. This open audit can, however, start with a mystery visit in order to evaluate and identify certain points of attention. An in-depth audit lasts on average between 2 and 4 hours in order to take into consideration all the information needed to evaluate your network. Following this audit at the point of sale, our professional investigator carries out an on-the-spot debriefing of your team.
PRESENCE Audit & Care eXperience focuses on the visible part of your point of sale visited by your customers, but also on the spaces that are invisible to your customers and reserved for your employees (back office, stocks, break rooms, etc.). The visit to these areas is put into perspective with the data collected by our professional interviewers. These elements are completed by the information and answers transmitted by your managers. The staff present at your points of sale also take part in this compliance audit in order to ensure that they are familiar with your company's procedures and that they are properly applied.
An operational audit is then debriefed with your employees. Accompanied by our management team, our investigator puts together a complete and detailed file for your attention (with supporting statements and photos).
PRESENCE Audit is therefore as much a diagnostic and evaluation barometer as it is a decision-making tool to guide the actions of your teams in the field to improve the organisation and performance of your company.
In the current health context, hygiene and safety rules are essential. Beyond the protection of your operational teams and your customers, these procedures contribute to the reassurance of your customers and to their overall satisfaction.
Our agency offers to carry out a specific compliance audit in order to evaluate the proper respect of these sanitary measures and protection rules in your sales outlets. This Care eXperience compliance audit is carefully carried out according to a complete reference framework developed in partnership with AFNOR Certification.
This Care eXperience audit includes :
The Care eXperience PRESENCE audit established with AFNOR Certification is a guarantee of confidence proving that the health and safety of your employees and customers is your priority. This compliance audit reassures your customers and your teams and is essential for the reputation of your company and your employer brand
Would you like to get in touch with our firm? Use the form on our website or call our offices in Paris or Villeneuve d'Ascq.