What is PRESENCE Mystery Experience?

Mystery Experience is a precise and objective evaluation method developed by PRESENCE to assess the quality of services actually provided by your teams. Its objective is to observe and verify the quality and conformity of the services provided to your brand's customers by your teams, to your brand standards, whatever the sales channel and the point of contact. Mystery Experience evaluation is conducted by a carefully selected mystery visitor who assumes the role of your customer in order to complete an evaluation grid adapted to your brand and its sector.

What can a mystery shopping survey measure?

The evaluation grid filled in by a mystery shopper gathers various neutral and impartial criteria aimed at establishing an inventory of the reception, services and sales procedures of your network. Is the welcome received in your outlets personalised? Is the quality of service in line with your brand's standards and promises? Do your teams master the sales pitch and manage to inspire their customers?

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