An expert in customer experience and customer satisfaction, PRESENCE was founded in the north of France 50 years ago, it has since developed a well-established international presence.
PRESENCE is the world leader in customer experience management and analysis, and can help you set up and manage sales performance indicators, customer and employee satisfaction indicators and international customer experience studies.
Your international business development strategy requires a dedicated expertise. Topo Research group puts its vast network of employees and nearly one million mystery shoppers in nearly 100 countries at your disposal.
We are committed to providing your customers with a memorable, tailor-made experience. Remaining by your side during all stages of your project, we ensure the implementation of innovative tools and we advise you in the establishment of ambitious action plans capable of achieving your objectives.
Our customer experience agency has a strong local presence in almost 100 countries. Our family-owned company works hand in hand with international partner agencies that share our values and our taste for excellence. We collaborate with mystery shoppers from all over the world to conduct mystery shopping programmes in close proximity to your network, while benefiting from a thorough understanding of your local clientele's expectations and the cultural specificities of the region. This international presence allows us to offer you international customer experience studies enriched by a deep knowledge of the competitive environment of the visited area.
Our professional mystery shoppers are all trained and accompanied on a daily basis by our management team from our historical agencies in Paris and Villeneuve d'Ascq. PRESENCE's expertise ensures the excellence of your mystery shopping activities across the globe.
The strength of our agency lies in its human-scale structure, which guarantees proximity and flexibility combined with an international presence. As your company's privileged contact, PRESENCE ensures that you have in-depth knowledge of your customers.
Our customer experience studies allow you to distinguish between local and tourist mystery shoppers. This distinction, made from the mystery shopper evaluation grid to the analysis reports, is essential because of socio-cultural differences, nuances in perception and standards. This strategy is part of the analysis recommended by our experts in the framework of a luxury or retail mystery shopping programme.
Would you like to get in touch with our firm? Use the form on our website or call our offices in Paris or Villeneuve d'Ascq.