An expert in customer experience and customer satisfaction, PRESENCE was founded in the north of France 50 years ago, it has since developed a well-established international presence.

PRESENCE is the world leader in customer experience management and analysis, and can help you set up and manage sales performance indicators, customer and employee satisfaction indicators and international customer experience studies.

Your international business development strategy requires a dedicated expertise. Topo Research group puts its vast network of employees and nearly one million mystery shoppers in nearly 100 countries at your disposal.

We are committed to providing your customers with a memorable, tailor-made experience. Remaining by your side during all stages of your project, we ensure the implementation of innovative tools and we advise you in the establishment of ambitious action plans capable of achieving your objectives.

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Presence dans le monde

Would you like to get in touch with our firm? Use the form on our website or call our offices in Paris or Villeneuve d'Ascq.

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