EVALUATE YOUR CX PERFORMANCE
THANKS TO OUR ECOSYSTEM OF METHODOLOGY

Evaluate each step of the customer journey with Presence

You need to put together a customer satisfaction marketing strategy indeed, but based on what? The CX improvement so many companies try to achieve, is much more than a just figure that needs to increase. The optimization of the omnichannel customer journey, or of the customer satisfaction in-store, through e-commerce or social networks, first requires the concrete evaluation of the available satisfaction indicators.

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1

Your cross channel customer journey

  • Precise definition of your customer journey according to each point of contact
2

The key moments
of the customer relationship

  • Identification of the fundamental steps of the customer relationship: those that have the greatest impact on customer satisfaction and loyalty
3

Relevant methodology

  • Targeting the best measurement tools for your brand

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